By automating reference checks and eliminating manual bottlenecks, the Toronto-based staffing firm reclaimed valuable time that freed recruiters to focus on activities that drove revenue.
reference completion rate
average turnaround
Corporate Recruitment firm
Location: Toronto, Canada
Industry: Staffing
Positions: Administrative, Accounting, and Managerial Roles
Solution: Automated Reference Checking
Win: Saved 30+ minutes of recruiter time on every reference checked, totaling thousands of hours per year.
Peak Associates is a leading Toronto recruitment firm specializing in administrative, accounting, and managerial roles. They serve clients from small businesses to large corporations, focusing on finding top talent for positions ranging from junior to C-suite levels.
Before Vitay, Peak Associates relied on a manual process of calling and transcribing references — a method that was time-consuming, repetitive, and prone to communication gaps. For Peak’s Recruitment Manager, Andrea Tinneo, this meant the recruitment team spent valuable hours chasing responses and paraphrasing feedback for clients:
“Before Vitay, it was a very manual process: we would ask candidates for the reference information; then, we would call the reference, have a conversation with them, take notes with their answers, and type those up before submitting them to our clients.”
This heavy administrative workload was a burden that not only slowed candidate delivery, it also pulled recruiters away from the activities that drive placements and client satisfaction.
In a high-volume, relationship-driven market, even small process inefficiencies can affect a recruiter’s ability to close placements and deliver an exceptional client experience.
“I love the fact that everything is streamlined now.”
Andrea Tinneo
Recruitment Manager
Andrea Tinneo, Recruitment Manager
To improve recruiter efficiency and eliminate needless busywork, Peak Associates implemented Vitay’s automated reference-checking platform, enabling them to complete references at lightning-speed — without manual follow-ups or time-consuming transcription.
“With Vitay, the feedback is written directly by the reference — it’s exactly what they are thinking; they choose the wording. It’s not us trying to paraphrase or summarize what they said.”
Recruiters could now launch reference checks in under one minute, while candidates and references could respond on their own time — even after hours or on weekends — ensuring a faster, more consistent turnaround.
Automating reference checks delivered immediate and lasting impact:
These efficiency gains compounded across hundreds of placements — translating into thousands of recruiter hours saved each year.
“I love the fact that everything is streamlined now; we trigger a request, it goes to the candidate, the candidate submits it, it goes to the reference, comes back to us, and then we just have to forward it.”
With references now running on autopilot, Peak’s team gained valuable time to focus on higher-impact work: developing client relationships, building candidate pipelines, and closing roles faster.
Ready to see how Vitay can deliver 24-hour reference checks for your agency?
Enter your work email and we’ll send you a reference request from Vitay. Fill it out as a reference would and see just how fast and easy the experience is. You’ll then be sent the completed report with your submitted ratings.
See how Vitay streamlines reference checks and puts hours back into your week.
